The Terms and Conditions contained herein shall apply to any person (“User”) using the services of Minions Ventures Private Limited (“KredX”) and its Affiliates for making payments through an online payment gateway service offered by various payment service providers (“Payment Service Provider(s)”), through KredX portal hosted at www.kredx.com (“Website”). Each User is therefore deemed to have read and accepted these Terms and Conditions. Any notice, intimation or communication to be made to KredX under this policy shall be made to care@kredx.com.

For Charge Back Transaction:

1.1 In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental there to.

1.2 In the event there is any claim for/ of charge back by the User for any reason whatsoever, such user shall immediately intimate KredX of the same. Such refund (if any) shall be effected by KredX via payment gateway or such other means as KredX, deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.

Refund for fraudulent/duplicate transaction(s):

2.1 The User shall contact KredX for any fraudulent transaction(s) on account of misuse of card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by KredX in line with their policies and rules.

2.2 The time required to process a refund may vary depending on factors such as the payment method, financial institution processing times, and the complexity of the refund request. Provided that no refund request in respect of a transaction settled by us to the final beneficiary will be considered.

2.3 Subject to the above, we will make reasonable efforts to process refunds within 5-7 business days from the date on which the refund request was initiated. Once your refund request is raised, we will send you an email to notify you of the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, within a 5-7 business days from the date on which the request for refund was approved by us.

Server Slow Down/Session Timeout:

3.1 In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slowdown’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her bank account has been debited or not and accordingly resort to one of the following options:

1. In case the bank account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact KredX via e-mail or any other mode of contact as provided by KredX to confirm payment.
2. In case the bank account is not debited, the User may initiate a fresh transaction to make payment.

However, the User agrees that under no circumstances the Payment Service Provider(s) shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Service Provider(s).